Privacy Policy

Auckland Pool & Spa Servicing ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 2020.

Information we collect
We collect personal information you provide directly to us, including when you request a quote, contact us, or engage our services. This may include:

• Your name

• Phone number

• Email address

• Property address and location details

• Details about your pool, spa or the services you require

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We may also collect technical information automatically when you visit our website, such as your IP address, browser type, and pages viewed, through cookies and similar technologies.

How we use your information
We use your personal information to:

• Respond to your enquiries and provide quotes

• Schedule and carry out the services you request

• Communicate with you about your job, including via our equipment supply partner where relevant

• Maintain records and meet our legal and tax obligations

• Improve our website and services

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Disclosure of your information
We do not sell your personal information. We may share it with:

• Our trade and equipment supply partner, where this is necessary to fulfil your service

• Service providers who help us operate our business and website

• Government agencies or other parties where required or permitted by law

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Storage and security
Your information is stored securely, including through our website platform provider. We take reasonable steps to protect it from loss, misuse, unauthorised access, disclosure or alteration. Our website is hosted on Wix; information you submit may be stored on servers located outside New Zealand.

Your rights
Under the Privacy Act 2020, you have the right to request access to, and correction of, the personal information we hold about you. To make a request, or if you have any concerns about how we handle your information, contact us using the details below.

 

Cookies
Our website uses cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings, though some features of the site may not work as intended.

Changes to this policy
We may update this policy from time to time. The current version will always be available on this website.

Contact us
For any privacy-related questions or requests:
Auckland Pool and Spa Limited

Email: aucklandpools@xrta.co.nz

Phone: +64 27 270 8624
Last updated: June 2026